Refund policy
We have a 14-day return policy, which means you have 14 days after receiving the item to request a return.
The item must be in the same condition in which you received it, unused, with the labels and in its original packaging, for its return to be accepted. You will also need the receipt or proof of purchase.
If the item has been dispatched correctly, in-store credit will be awarded.
To initiate a return, you can contact us at santelcollectionpr@gmail.com. Keep in mind that returns must be sent to the following address: Urb. Extension los Tamarindos Calle 11 G15 San Lorenzo 00754.
If the return is accepted, you will be responsible for paying for the shipment. Items returned without having previously requested the return will not be accepted.
For any questions about returns, you can contact us at santelcollectionpr@gmail.com.
Items shipped correctly: If the item received corresponds to your order (that is, it was shipped correctly in terms of size, design, color, model, etc.), you can request a return within the first 14 days after receiving the product.
In these cases, we do not make refunds in cash or by the same means of payment. Instead, an in-store credit will be granted for the value of the returned product, which you can use in future purchases.
Damages and problems Please review your order as soon as you receive it and contact us immediately if the item is defective, damaged or if you receive a wrong item, so that we can evaluate the problem and solve it.
Exceptions / items without return
Personalized items cannot be returned, (such as special orders or personalized items).
Unfortunately, we cannot accept returns of on-sale items or gift cards.
Changes
The fastest way to make sure you get what you're looking for is to return the item you have and, once the return is accepted, make a separate purchase of the new item.
Refunds
We will inform you when we have received and inspected your return and we will inform you if the refund has been approved or not. If approved, you will be automatically refunded to your original form of payment within 10 business days. Remember that the bank or credit card issuer may take some time to process and make the refund effective.
If more than 15 business days have passed since we approved your return, contact us at santelcollectionpr@gmail.com.
The item must be in the same condition in which you received it, unused, with the labels and in its original packaging, for its return to be accepted. You will also need the receipt or proof of purchase.
If the item has been dispatched correctly, in-store credit will be awarded.
To initiate a return, you can contact us at santelcollectionpr@gmail.com. Keep in mind that returns must be sent to the following address: Urb. Extension los Tamarindos Calle 11 G15 San Lorenzo 00754.
If the return is accepted, you will be responsible for paying for the shipment. Items returned without having previously requested the return will not be accepted.
For any questions about returns, you can contact us at santelcollectionpr@gmail.com.
Items shipped correctly: If the item received corresponds to your order (that is, it was shipped correctly in terms of size, design, color, model, etc.), you can request a return within the first 14 days after receiving the product.
In these cases, we do not make refunds in cash or by the same means of payment. Instead, an in-store credit will be granted for the value of the returned product, which you can use in future purchases.
Damages and problems Please review your order as soon as you receive it and contact us immediately if the item is defective, damaged or if you receive a wrong item, so that we can evaluate the problem and solve it.
Exceptions / items without return
Personalized items cannot be returned, (such as special orders or personalized items).
Unfortunately, we cannot accept returns of on-sale items or gift cards.
Changes
The fastest way to make sure you get what you're looking for is to return the item you have and, once the return is accepted, make a separate purchase of the new item.
Refunds
We will inform you when we have received and inspected your return and we will inform you if the refund has been approved or not. If approved, you will be automatically refunded to your original form of payment within 10 business days. Remember that the bank or credit card issuer may take some time to process and make the refund effective.
If more than 15 business days have passed since we approved your return, contact us at santelcollectionpr@gmail.com.